FAQs for Customers
Welcome to Know My Fit. If you’re a customer with questions about how Know My Fit works, then you’re in the right place!
Who do I talk to if I have a problem?
If your issue has to do with the purchase of an item contact the designer. This can be done my clicking “Designers” on the top navigation bar, clicking on the designer whose item you purchased and clicking “Enquiry”.
If your issue has to do with the website, a designer not responding to your message in a timely manner, not receiving an order confirmation, or general enquiries then contact us at hello@knowmyfit.com.au.
What are the returns/refund policies for Know My Fit?
Each designer has their own policies around refunds, returns, and exchanges. It is up to you, the customer, to have read and understood the policies of the store that you are purchasing from. The store policies can be found by navigating to “Designers” on the top navigation bar, clicking on the designer whose item you wish to purchase and navigating to “Policies”.
How long will my item take to arrive?
Arrival times depend on the designer and the product purchased. Some products are Made to Order and so can take a few weeks to create and ship. Others are pre-made and stocked and are available for shipping straight away. Details on how long the product will take to arrive is listed on each product.
Are the products being sold through Know My Fit sustainably sourced and produced?
We do not discourage brands from partnering with Know My Fit based on their commitment to sustainability. We do however, promote openness around brands sustainability and ethical practices so that customers are aware of where they are buying their items from and can choose whether or not to support brands based on their ethics.
Ready to start shopping? Find gorgeous products by independent clothing labels here.
Still have questions? Email us at hello@knowmyfit.com.au
FAQs for Designers
Welcome to Know My Fit. If you’re an independent clothing label wondering how collaborating with us works, then you’re in the right place!
What are the details of becoming a Designer on Know My Fit?
- We upload 8 of your selected products, at no cost to you.
- For any sales that you make through the Know My Fit website, we take a 15% commission, which means that we only benefit when you do.
- You are responsible for filling customer orders, and we don’t have any influence over how you do that.
- You can leave at any time. Follow the details in the “Disabling account” section.
- We do some social media marketing for you but you are encouraged to maintain your own social media presence.
How do I become a Know My Fit designer?
- Use this link: (https://knowmyfit.com.au/vendor-registration/)
- Input your business name, email and password, and click “Register”.
- Follow the prompts to finalise your account.
NOTE: Make sure you select a shipping method otherwise customers cannot purchase your products! Check out the Shipping section below for more info.
What if I decide later that this isn’t for me?
If you decide that this arrangement is no longer working for your business, you are more than welcome to leave. Please email hello@knowmyfit.com.au and we will disable your account.
How is inventory managed?
It is the designers job to manage inventory for the products in their Know My Fit storefront.
Can I link my Shopify/Etsy inventory manager to Know My Fit?
We do not currently have an integration between Shopify or Etsy to make managing inventory easier. It is currently a manual process, with plans to automate in the future.
How will I be notified when an order is placed?
The email address associated with your Know My Fit storefront will receive an email with the details of the order, including the customers shipping and billing address, and items ordered.
What do I do when I receive an order?
Process the order as you usually would. Once you’ve completed the order, login to your Know My Fit account and navigate to your account, select “Orders” and change the status of the order to “Completed”. This will automatically transfer the payment to your nominated account if you have added your account details. It will be processed manually if you have not.
How often do I get paid?
Payment is automatic, as long as your bank account details have been inputted into your account. Once the order has been marked as “Complete” the payment will be transferred less the commission that Know My Fit takes.
What payment details do you require?
We use your Stripe/Paypal account to transfer payments, this allows us to make payment automatic once an order is completed and makes transactions more secure.
Do I have to list my products at the same price that I have them listed on other sites?
The price of the product being sold is completely up to the designer. If they have the same item being sold on another site and wish to charge more/less than the value of that product they are able to.
Do I need to have a website to become a Designer on Know My Fit?
Not at all. As long as you’ve got products you’re able to sell and the details of those products including a description, sizing chart and images, then you can become a Designer with us.
Each designer will have their own refunds and returns policy. It is up to the customer to read the designers policy before purchasing a product.
Ready to become a Know My Fit designer? Click here
Still have more questions? Click here
Still have questions? Email us at hello@knowmyfit.com.au