Shipping Policy
At Jade and May we endeavour to dispatch all orders (Monday – Friday) by the next business day. All orders made over the weekend will be processed on the next business day.
During peak and promotional times, please allow an extra 1 - 2 days for dispatch.
AUSTRALIAN ORDERS
Standard Shipping - $10 | FREE when you spend over $125
Metro Areas: 3-5 business days
Regional Areas: 5-7 business days
* Note: these days are a guide provided by Australia Post and are not guaranteed, so please choose Express Shipping if you need your item in a hurry! Please follow up with an email to hello@jadeandmay.com.au if your item in urgent and we will work out the best option for you.
Express Shipping - $15.00
Metro Areas: 1-3 business days
Regional Areas: 3-5 business days
INTERNATIONAL ORDERS
- New Zealand: Economy Air $15
- Standard: $20
- Express Shipping; $35
- Bulky Items $50
Refund Policy
Changed your mind, or the size or the style isn't right for you? We get it. Sometimes online shopping just doesn't work out as well as we'd like it to
Email us at hello@jadeandmay.com.au within 30 days of receiving your full priced item and we will happily allow you to return your item for a refund, exchange for a store credit or a different item in-store. All items must be in original packaging, unused, unworn and in a re-saleable condition.
No refund on sale items but if the item is still available for sale on our website we are happy to exchange upon receipt of unworn sale items on an ad-hoc basis, email us at hello@jadeandmay.com.au
A faulty or broken item?
Please email us at hello@jadeandmay.com.au within 30 days of the order date and we can arrange a full refund, replacement or exchange
Cancellation / Return / Exchange Policy
Changed your mind, or the size or the style isn't right for you? We get it. Sometimes online shopping just doesn't work out as well as we'd like it to
Email us at hello@jadeandmay.com.au within 30 days of receiving your full priced item and we will happily allow you to return your item for a refund, exchange for a store credit or a different item in-store. All items must be in original packaging, unused, unworn and in a re-saleable condition.
No refund on sale items but if the item is still available for sale on our website we are happy to exchange upon receipt of unworn sale items on an ad-hoc basis, email us at hello@jadeandmay.com.au
A faulty or broken item?
Please email us at hello@jadeandmay.com.au within 30 days of the order date and we can arrange a full refund, replacement or exchange