Shipping Policy
We're calling it - free postage isn't free postage - it's embedded in the cost of your garments, and for the most cost-effective, reliable delivery of your garments - we use Australia Post to post your beautiful clothes that fit, purchased from this website.
Via Australia Post’s parcel post prepaid service we offer $12.00 flat rate postage within Australia. When your purchase is valued at over AU$550, postage is on us.
There is also an express postage option if you'd like a speedy meet up with your garment.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You receive another notification when your order has been posted.
Delivery can be anywhere 2-7 business days and you’ll be able to track its progress to you - COVID/floods/storms, you name it, they play havoc with the world, and moving your parcel around the country may be affected by state or territory, please be mindful, there may be delays.
NZ shipping $18
Cancellation / Return / Exchange Policy
Simple, easy returns
We know sometimes the fit isn’t right, so our returns policy is simple and easy. Just make sure you make contact via email within 7 days of receiving your item and follow the instructions below.
Need a smaller or bigger size of the same item?
If it’s a sizing issue and you think a size swap will solve the problem then we will send another item for free, returning the initial garment is at your cost, so we do encourage you to consider the 'buy one try two" option if you're new to Miss G & Me.^
Doesn’t feel right?
In this unlikely event, returning your garments in original condition with all tags via Australia Post is at your expense and within 7 days of Australia Post tracking advising your garments have arrived*.
The return payment for the garment cost (not postage) will be made to the original purchase method.
Faulty item of clothing?
We quality check every item individually so this shouldn’t happen but if it does, you’re very welcome to return the item at no cost to you. Send an email with the details, a pic would be great and then we'll send you a return postage label to print off, and after inspection of the garment will let you know the outcome and if a refund or replacement is due.
How to return your item
Ensure the item is in its original condition with all tags
Fill in the returns slip - being sure to identify refund/exchange or store credit
Email us at penni@missgandme.com.au so we can start a returns file for you
We will endeavour to reply to your email within 24 hours (M-F)and as long as you email within 7 days of receiving your item, you’re within the return window.
To keep the return postage fees down, use the mailing bag and tissue they arrived in - turn it inside out before applying the postage label and we'll compost it here in Tasmania.
We please ask you to try on all your beautiful new clothes in a makeup and pet hair-free environment - if there is any damage or garments requiring cleaning, we are unable to accept them as returns.
The fine print
We take privacy very seriously: all return form entries will be confidential and shredded once your anonymous data has been extracted.
^If you are happy to pay the return postage for the second unwanted item, we can send you two sizes to try on - we know fit for a taller individualist is very unique.